Customer Privacy

At Keep we take your personal privacy as our customer very seriously.

The details you provide us with during the purchase process are only those necessary to ensure that your order is processed and delivered without any complications or delay. Your name, postal address, and other contact information are stored with your past orders and can be reused by you via your account to simplify future purchases.

When making a purchase with us you have the option to choose to receive email correspondence from us via the email address associated with your account. You may also subscribe without making a purchase. If you choose to subscribe to this, you may also choose to unsubscribe at any time.

We will not pass any of the information described above to any third parties for any purposes. If you wish us to delete any of this information and/or your user account at any time, please contact us and we will do so immediately.

Site Security

We take many precautions to protect your information during purchses with us. Our shopping cart and checkout pages are encrypted with 256 bit SSL encryption. You can verify this by checking your web browser for the closed padlock icon, or by looking for “https://” at the beginning of the address of the web page. This means that when you are connected with our site, and all data exchanged is transmitted securely.

Links to External Sites

This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy policies of these other sites. Please be aware of this if you leave our site, and we encourage you to read their privacy statements before providing any personal information if it is requested.

Mobile Terms of Service

Keep

Last updated: Oct. 9, 2024

The Keep mobile message service (the "Service") is operated by Keep (“Keep”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Keep’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Keep through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Keep. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 0430313529 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Keep mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 0430313529 or email hello@keepcollections.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.